Everything E-Commerce for the small business

Back Office Utilities :: an overview :: order management, credit card processing

Back Office Utilities     IAMS account For "no merchant account required" 3rd party credit card processing     BakPak account For merchants wishing to use their own merchant account from an acquiring bank Recomendations Thinking of opening a store on the Internet? Now is the right time!

Back Office Utilities: The back office utility is an essential part of any on-line storefront. This is where basic order recording and payment processing take place. The utilities are called back office because this is the part of on-line selling that the customer does not see. Without these utilities, an on-line store is little more than an e-mail form. Almost all storefronts will have a back office utility in one form or another. Sometimes the utility will be an integral part of the storefront and have a very limited capability for order management. At ImagineNation our back office utilities are modular and integrate seamlessly for the merchant and transparently for the customer with all of our storefronts. This modularity gives the merchant a range of choices over functions and benefits to best fit their needs. The back office management console can be accessed on-line form anywhere there is an Internet connection, using any standard browser. Merchants are frequently surprised to learn just how much capability is built into our Back Office Utilities. All of our utilities come standard with: »»  Credit card processing »»  A virtual terminal for managing specific cc transactions »»  A monthly order summary page with quick linking to order details »»  An order details page with a complete order record, including the credit card transaction information with quick links to other card transactions »»  A full set of fraud prevention utilities »»  A printable order invoice with optional shipping and return forms »»  Annual and monthly charts for quick sales comparison and analysis »»  An anywhere, anytime order database backup utilty »»  A full set of integrated instructions and information with links to many useful sites »»  A 24/7, "always on" server monitor for ultimate reliability At Imagienation you have a choice of back office utilities to meat your needs. For stores just starting out where sales are expected to be modest (under about $5000 per month), we recommend an IAMS account. There is a lot of capability built into the on-line console and you won't need to bear the expense and hassel of a merchant account. There are no monthly minimums and the low subscription fee includes the use of a webPeddle of PeddleGold storefront without additional charge. For merchants with their own merchant account, larger sales volume, and/or special requirements, we recommend our BakPak service. BakPak includes a database for setting up client lists which can be used for CRM (Customer Relations Management), micro payment, biling on account, and recurrent billing. BakPak also includs the use of our webPeddle and PeddleGold storefronts without additional charge.